Terms of delivery

Dear customers,

If you order multiple items with different delivery times, the longer delivery time will apply to the entire order, as they ship the entire order at once. If you wish to receive items as they become available, you must place separate orders. In that case, separate shipping charges will apply to each order.

All shipments can be tracked online via DB Schenker/DSV tracking or via the link sent to customers by METHOD Logistic. We collaborate with different transport companies, choosing the most suitable option for each case. The tracking link is sent if the product is available in stock. Otherwise, tracking information will be provided once the product has been received at our warehouse and shipped.

Delivery time in mainland Spain is, on average, 4 to 10 working days. The delivery date can be verified through the online tracking system. Depending on the carrier, prior notification of delivery can be received by email, SMS or phone call.

But we know that anything can happen during delivery of your order, and if you receive it in a damaged or broken box, you must note this on the delivery receipt provided by the METHOD or DB Schenker / DSV carrier. You may also take some photos and refuse the shipment. IT IS VERY IMPORTANT TO INSPECT THE DELIVERED BOXES BEFORE SIGNING THE DELIVERY SLIP. If you see that the packaging is damaged, write "DAMAGED PRODUCT" on the delivery slip. Then, if you open the box and see that the furniture is broken or damaged, take photos following THIS GUIDE. You may also refuse the delivery if you notice significant damage to the boxes. This will allow us to file an insurance claim for the shipment, and we will either send you a new piece of furniture or refund your purchase—the choice is yours. If you signed the delivery receipt and declared that the products were delivered in good condition, and then file a claim for damaged or broken products, we will not be able to file an insurance claim or accept the damaged or broken products for replacement or refund.
The customer has 48 hours from receipt of the order to complete the return form. If the damage is not reported within this timeframe, the claim will be automatically rejected.
For deliveries within Catalonia, we partner with Mudanzatransit.es. This company has proven to be a reliable partner with a special focus on the delivery of wooden furniture. In most cases, deliveries are made through this company.
Our shipping rates for mainland Spain are as follows - HOME DELIVERY:
Furniture from 5 to 24 kg: freedelivery
from 25 to 39 kg: 30 EUR
from 40 to 69 kg: 50 EUR
70 kg and up: 90 EUR
Some products may have a shipping rate of 0 EUR during promotional events
Shipments to the Balearic Islands, Las Palmas, Cruz de Tenerife - A PIE DE LA CALLE:
from 5 to 39 kg: 100 EUR
from 40 to 69 kg: 200 EUR
from 70 to 200 kg: 300 EUR
Please contact us for a personalized quote if the shipment to these areas exceeds 200 kg.
All shipments to European Union countries are handled by the carriers DB Schenker and UPS. Delivery within the EU takes between 7 and 14 business days.
Shipping to France, Germany, Belgium, the Netherlands, Italy, and Portugal:
Furnitureweighing5to 24kg: 50 EUR
weighing25to69kg: 90 EUR
weighing 70 kg and over: 190 EUR
Shipping costs to other European Union countries :
Furniture weighing 5 to 24 kg: 60 EUR
weighing 25 to 39 kg: 140 EUR
weighing 40 to 49 kg: 160 EUR
from 50 to 59 kg: 175 EUR
from 60 to 69 kg: 190 EUR
70 kg and over: 250 EUR
If you would like your product delivered to:
Ceuta
Las Palmas
Melilla Santa
Cruz de Tenerife
Please contact us roble.store and we will arrange the best shipping method for you.

We only offer furniture assembly services in Barcelona, Madrid, and Valencia. The price for assembly starts at €20.