FAQ
1) What are the advantages of solid oak furniture?
All NordicStory furniture is made of solid oak wood and oiled finish. Compared to other materials such as MDF, melamine, plastic, etc., natural wood does not emit toxic substances and retains the natural texture. Oak wood is ideal for an allergy sufferer and some studies have some studies showed that oak wood exhibits substantially better hygienic performance than plastic and indicates an antibacterial effect caused by a combination of the hygroscopic properties of the wood and the effect of wood extracts.
Oak wood furniture is easily restored if there are scratches, stains, etc. Lacquered furniture requires special repair which is costly and time consuming. It is very difficult to repair it at home.
Oak wood furniture is durable and is useful for a long time. It is environmentally friendly.
Each oak wood furniture has a unique character due to different wood textures. And you should keep in mind that some details of texture and color may be different from what you see on screen.
2) What are the delivery times?
All orders are processed immediately. If the product is in stock, delivery takes 7 to 10 working days, otherwise, delivery may take 1 to 15 weeks. The delivery time is always indicated on the selected item.
We deliver to the customer's apartment in the whole territory of Peninsular Spain. In the countries of the European Union delivery is "at street level".
3) How can I cancel my order?
In case you have placed an order and want to cancel it before it is shipped, you can request it by filling out the contact form, with the request reason "I want to cancel my order" indicating your order number/first name and last name. If the order has already been shipped and you want to cancel it, you will have to wait to receive it and process the return through the return form.
4) How to change the delivery address?
If you want to change the delivery address of your order just fill in the contact form with the request reason "I want to make changes to my order" indicating your order number/name and surname and the new address.
This is only possible if your order has not yet been shipped.
5) When will I receive my order?
In the order confirmation email you can see the estimated delivery time. Delivery will be made when the complete order is available. If you wish to receive each product with the same delivery time, you must order them separately.
6) Can I receive an invoice for my purchase?
If you need an invoice for your order, just fill in the contact form with the request reason "Invoice" indicating your order number and fiscal data and we will send it to you as soon as possible.
7) Do you have a physical store?
We currently have 2 physical stores:
Barcelona - Av. Diagonal, 352
https://goo.gl/maps/2h2sYeXD1SVJHm7x9
Madrid - Calle Modena, 33, Las Rozas
https://goo.gl/maps/fynJpFNUDCdHq8Dy8
8) Can I receive furniture color samples?
Sometimes it is difficult to buy something without seeing it beforehand. order samples and we can send real photos and videos of our showrooms.
In case you have any questions regarding a product specification, you can contact us via WhatsApp Chat.
9) How do I use a promotion code?
At checkout, you will see a small window to insert a promotion code.
10) How to care for oak furniture?
How to care for oak furniture - Roble.Store
