Frequently Asked Questions (FAQs)

You can pay with a credit or debit card (Visa, Mastercard, Maestro, and others), PayPal, Klarna, seQura, and USDC.

All available shipping methods are displayed at checkout, before you confirm your order.

Yes. We offer two installment payment options: seQura and Klarna.

The available payment options and the number of installments are displayed at checkout, based on the order total and your eligibility.

When you complete your purchase, you'll see a field where you can enter your promo code. The discount is automatically applied to your order total.

Codes cannot be combined unless otherwise indicated.

Yes. Fill out the contact form, select “Invoice” as the reason for contact, and provide your order number and billing information. We’ll send it to you as soon as possible.

Fill out the contact form with the subject line “Modify my order, ” and include your order number, first and last name, and the new address.

This is only possible as long as the order has not left our warehouse.

Please contact us as soon as possible. If the order has not yet been prepared or shipped, we'll check to see if it can be modified.

Once an order is being processed or is in the hands of the carrier, certain changes can no longer be made.

If your order hasn't been shipped yet, you can request a cancellation by filling out the contact form with the reason "Modify my order" and providing your order number, first name, and last name.

If the order has already been shipped, you'll have to wait until you receive it and then process the return in accordance with our Return Policy. In that case, you'll be responsible for the return shipping costs.

You have 14 calendar days from the date you receive your order to cancel the purchase, without having to provide a reason and without incurring any penalty, in accordance with Articles 102 et seq. of the Consolidated Text of the General Law for the Protection of Consumers and Users.

To exercise this right, please notify us using the cancellation form. You can find all the terms and conditions in our Return Policy.

The product must be returned in a condition that allows for resale, in its original packaging and with all its components: screws, tools, accessories, instructions, and protective covers.

You may inspect the furniture to check its features and functionality, but if it is fully or partially assembled, has been used beyond the scope of that inspection, or is returned without the original packaging, we may apply a proportional reduction to the refund due to the decrease in value (Art. 108.2 TRLGDCU).

It depends on the reason for the return:

• Damaged, defective, or incorrect product: We'll cover the return shipping costs and the shipping costs for the replacement product. You don't have to pay anything.
• Cancellation or change of mind: The customer is responsible for the direct costs of the return, including shipping, pickup, packaging, and any additional services related to shipping.

In the event of cancellation, the customer is responsible for arranging return shipping and may choose the logistics company of their choice, provided that the company ensures the furniture is transported properly. We can also offer you an optional pickup service: we will inform you in writing of the exact cost before you sign up for it, and this cost can be deducted from your refund.

Once the above requirements have been met, the refund will be issued within a maximum of 14 calendar days using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold the refund until we receive the product or until you provide us with valid proof of shipment (Art. 107 TRLGDCU). Optional pickup costs and any reduction in value due to use, assembly, damage, or missing parts may be deducted from the refund amount.

Yes. According to Article 103 of the TRLGDCU, the right of withdrawal does not apply to personalized products or those manufactured to the customer’s specifications, items that cannot be returned for hygiene or health reasons once their seals have been broken, and services that have already been fully performed with your prior consent, such as assembly.

Please let us know within 48 hours of receipt using the issues and returns form.

We'll need your order number, the product name, and photos of the packaging, the shipping and manufacturer labels, the entire piece of furniture, and the specific damage. Please keep the packaging until the issue is resolved.

If the damage was already visible upon delivery, it is essential to have noted it on the carrier’s delivery receipt: without that notation, it is not possible to file a claim with the carrier’s insurance company.

Once the issue has been verified, we will offer you a replacement or a refund, whichever you prefer, and we will cover the costs of return shipping and reshipment.

Please contact us using the issues and returns form, specifying your order number, the product, and the item that is missing or incorrect.

Please attach photos of the product, the parts you received, the packaging, and the labels so we can quickly identify the issue and send you a replacement at no cost to you.

All of our furniture comes with a 3-year legal warranty of conformity starting from the date of delivery, in accordance with the Consolidated Text of the General Law for the Protection of Consumers and Users. If a lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at the time of delivery.

The warranty covers manufacturing defects and nonconformities. In such cases, you may choose to have the furniture repaired or replaced at no cost to you, including shipping costs.

For any inquiries, please contact us with your order number and product details. Damage caused by improper use, incorrect assembly, or treatments that alter the original finish of the furniture is not covered by the warranty.

Yes, we have three showrooms where you can see the furniture in person:

• Barcelona: Avinguda Diagonal, 352, 08013 · +34 664 585 929 (View on Google Maps)
• Madrid: 33 Calle Módena, Las Rozas, 28230 · +34 623 459 738 (View on Google Maps)
• Valencia: Avinguda d'Aragó, 21, 46010 · +34 603 206 452 (View on Google Maps)

There, you'll find a selection of our collections and personalized advice.

Yes. You can order solid oak samples and see the color and grain in person before making a decision. The pack includes the three main finishes: natural oak, bleached oak, and honey oak.

If you have questions about a specific piece of furniture, we can also send you real photos and videos from our showrooms. Message us on WhatsApp, and we'll send them to you.

First, measure the available space, taking into account the clearance around the table and the space needed to pull out the chairs.

The exact dimensions of each model are listed on its product page. If the table is extendable, be sure to check the space requirements with the table fully extended.

Availability and estimated delivery time are listed on each product page.

Some furniture is available in stock, while other items are made to order and have a longer lead time.

A product in stock is already in our warehouse and will be prepared for shipment within a few days.

A made-to-order product is manufactured or sourced after you make your purchase, so the delivery time is longer and is indicated on the product page when you place your order.

Oak is one of the hardest and most stable European hardwoods, with a tight grain that holds up well against bumps, scratches, and the daily wear and tear of a family dining table.

Unlike industrial panels such as MDF or melamine-faced particleboard, solid wood furniture does not have a finish that can wear away or peel off: if a scratch or stain appears, you can sand it down and re-oil it at home—something that is much more complicated with lacquered furniture.

In addition, the natural oil finish preserves the wood's texture and feel, which ages beautifully over the years. And each piece is unique, with the grain and hues characteristic of each tree.

Solid oak is at the heart of our collections. NordicStory, our Nordic-style brand, is made entirely of solid wood. In LoftStory, with its industrial style, solid oak is combined with a particleboard frame and metal elements such as handles. Some models also feature walnut or beech.

The wood and materials used in each piece of furniture are always listed on its product page.

We offer a variety of tones and finishes depending on the collection. The most common are natural oak, bleached oak, and honey oak.

Each finish brings out the character of the wood in a different way, ranging from a light, bright look to a warmer tone. The available shades are listed on each product page.

Because every tree is unique. Differences in color, grain, and texture—as well as the presence of small knots—are natural characteristics of solid wood.

That's why your piece of furniture may differ slightly from the photos on the website. That's exactly what makes each piece one-of-a-kind.

Yes. Wood is a living material that changes over time and in response to its environment. Its color may change slightly or darken, especially due to exposure to light.

This change is a natural characteristic of solid wood.

Our solid wood furniture is protected with a natural oil finish—no varnish—which preserves the wood's natural appearance and protects it in everyday use. Plus, it allows you to touch up the surface at home with just a little oil.

Our furniture is manufactured in Eastern Europe by manufacturers specializing in solid wood and FSC-certified oak sourced from responsibly managed forests.

We work with partners selected for their craftsmanship to offer sturdy furniture built to last.

Of course. Not all the furniture has to be identical: mixing and matching collections, wood types, and finishes results in a more personalized interior.

To ensure the overall look is harmonious, it's a good idea to include some common elements, such as similar colors or a consistent line style.

If you have any questions about whether two collections go well together, write to us and we'll be happy to help.

For routine cleaning, use a soft or slightly damp cloth and avoid harsh chemicals.

Solid oak is sensitive to moisture, so don't clean it with too much water. If you spill a liquid, wipe it up immediately to prevent stains.

To nourish and protect the wood, use products specifically designed for solid oak, such as natural waxes or oils. You can find all the details in our guide, “How to Care for Solid Oak Furniture.”

It depends on how it's used and the environment. As a general guideline, treating it with oil or a suitable product once or twice a year is sufficient.

Surfaces that see the most use, such as dining tables, may require more frequent maintenance.

One of the advantages of solid wood is that it can be restored.

Depending on the depth of the scratch or the type of stain, cleaning, light sanding, or applying a maintenance product may be sufficient.

If you have any questions, send us a photo before you start, and we'll guide you through it.

In your daily life, use tablecloths, placemats, coasters, and trivets for hot dishes.

Wipe up any spilled liquid as soon as possible to prevent it from soaking into the wood, and avoid placing very hot or damp objects directly on the surface.

Regular maintenance using a product designed for solid wood treated with oil also helps protect the surface.

It is possible, but applying a varnish or any other treatment that alters the original finish is done at your own risk and may void the warranty for defects resulting from that alteration.

Since our furniture has an oil-based finish that preserves the wood's natural appearance, we recommend using products that are compatible with the original finish.

If you'd like to use a different treatment, please contact us first to check its compatibility.