Photos required in case of damage
1. Photo of the damaged merchandise in its entirety: the photo should show the damage in its entirety and not just a detail. If the damage is not visible in a general shot, it will be necessary to add one more image of the item showing the damage. If more than one item is found to be damaged, take the photo by grouping all the items in a single image.
2. Photo of the outer packaging, including carrier's label: the photo must show that the shipment has been shipped with the carrier and that the claim corresponds to the contracted shipment. We request that the photo be taken from a distance where the shipping label is visible.
3. Photo of the goods with inner packaging: the photo must show that the packaging used has protected the contents during transport. We request a picture of the damaged goods placed inside the packaging, as it originally arrived at the consignee. Do not throw away the used packaging: Keep the damaged goods and their packaging, the goods must not be repaired or handled until the expert appraisal procedures have been carried out.