Terms of delivery of solid wood furniture in Roble.store – Roble.Store

Delivery conditions

Dear customers,
The production of solid oak wood furniture requires compliance with rigorous technological processes: drying, oiling, etc. It takes time to produce a quality and design product. Roble.store has the following delivery options:

5-7 business days in Spain (5-10 business days in the rest of the European Union)
3-4 weeks for all countries
5-8 weeks for all countries
9-12 weeks for all countries
12-15 weeks for all countries

 

All shipments by Peninsular Spain and Portugal are delivered by the company METHOD Logístic at home.

All shipments in the Canary Islands, Balearic Islands and other EU countries are delivered by DB Schenker at street level.

All shipments are trackable online at DB Schenker tracking or in the link sent to customers by METHOD logistics. You usually receive the tracking number within 24 hours after placing an order on the website. Delivery by mainland Spain takes 3 to 5 business days after receiving the tracking number. The carrier will contact you in advance to agree on a delivery date. For this purpose we transmit to the bearer the telephone number that you have given in your order.
But we know that anything can happen during the delivery of your order and if you receive it in a damaged or broken box, it is mandatory to declare it on the delivery note from the METHOD or DB Schenker carrier, you can also take some photos and refuse the shipment. IT IS VERY IMPORTANT TO VERIFY THE BOXES DELIVERED BEFORE SIGNING THE DELIVERY NOTE. If you see that the packaging has been damaged, please indicate "PRODUCT DAMAGED" on the delivery note. Then if you open the box and see the furniture is broken or damaged, please take photos according to THIS GUIDE.   Ayes We can claim the shipping insurance and we will send you a new piece of furniture or we will refund the purchase, you decide. If you signed the delivery note and declared that the products have been delivered in good condition and then make a claim for the delivery of the damaged or broken products, we will not be able to make an insurance claim and accept the damaged or broken products for replacement or refund.
The client has a period of 48 hours from receipt of the order, to complete the return form. If the damages are not communicated within this period, the claim will be automatically rejected.
For deliveries within the province of Barcelona we collaborate with "Mudanzatransit.es". This company has proven to be a reliable partner with a special focus on the delivery of wooden furniture.
Our shipping costs for Spain peninsular are the following - AT HOME:
Furniture from 5 to 24 kg: free delivery
from 25 to 39 kg: 30 EUR
from 40 to 69 kg: 50 EUR
70 and over: 90 EUR
Some products may have a 0 EUR shipping fee during promotional activities
Shipments to the Balearic Islands, Las Palmas, Cruz de Tenerife - AT THE FOOT OF THE STREET:
from 5 to 39 kg: 100 EUR
from 40 to 69 kg: 200 EUR
from 70 to 200 kg: 300 EUR
Please contact us for a custom quote if shipping to these areas exceeds 200kg.
All shipments to countries of the European Union are made by the transport company DB Schenker. Delivery within the EU takes 7 to 14 business days.
Shipping to France, Germany, Belgium, the Netherlands, Italy and Portugal:
Furniture from 5 to 24 kg: 50 EUR
from 25 to 69 kg: 90 EUR
70 kg and more: 190 EUR
Shipping costs to other countries of European Union:
Furniture from 5 to 24 kg: 60 EUR
from 25 to 39 kg: 140 EUR
from 40 to 49 kg: 160 EUR
from 50 to 59 kg: 175 EUR
from 60 to 69 kg: 190 EUR
70 kg and more: 250 EUR
If you want your product to be delivered to:
Ceuta
las palmas
Holy Melilla
Tenerife cross
Please contact us loftstory@mansnetwork.eu and we will arrange the best shipping method for you.
We can only assemble furniture in Barcelona and Madrid. The price is from 20 euros.